Our engagement with Sofia for the Cloud Infrastructure Specialist role did not meet our expected standards. While the basic deliverables were technically present, the quality of the final infrastructure setup was below par, showing significant deficiencies in security hardening and performance optimization. The deployment was slower than anticipated and required substantial rework from our internal team post-handover to achieve stability and compliance. Communication was inconsistent, particularly regarding delays. We were expecting a more robust and professional-grade solution for this critical project.